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Our Contact details:
Jim Aim Motorcycles Ltd
144 Rayne Road Braintree Essex CM7 2QS United Kingdom
Phone: 01376 402 006
Email: parts [at] jimaimracing [dot] co [dot] uk
VAT Registration 289 6970 83
Company Registration 5319291
Making A Purchase
Making a purchase is easy. Browse the Product Sections in our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for the details that we need to be able to complete your order.
We accept debit and credit card payment from most UK-based card types. If you are shopping from Overseas then please contact us for delivery and payment options.
We use a secure card processing company called SAGEPAY to charge your card. Your card details are entered onto their secure server and they pass the payment through to us. We do not see or retain a record of your card details. Your card will be charged when you place your order.
On orders over £250 in value we may contact you for additional security checks before we despatch your order. In this instance we will contact you by telephone and ask for proof of address and/or identification.
We will acknowledge that we have received your order by email. As soon as possible we will either despatch your order or contact you if our supply circumstances have changed. We will do our best to deliver your order in a reasonable timeframe and at the prices quoted, but occasionally pricing and supply is outside of our control. Any change in price or unreasonable backorder delivery times will be notified to you as soon as practicable, and you will normally have the right to cancel the order and receive a refund or credit up until the point we despatch to you.
Where possible we will despatch orders within 24-48 hours of receiving them. All NEXT DAY services are next WORKING day. Most of our deliveries require a signature at the Customer's end to confirm delivery. If the delivery is missed then it is your responsibility to liaise with the delivery company to collect the parcel or arrange a suitable re-delivery time.
If your item is not in stock, we will back order for you and keep you informed of the likely delivery date. You will always have the option to cancel your order if you would rather not wait.
Currently all orders via this site are subject to UK 20% VAT unless the goods are zero-rated. If you are exempt from VAT then you should contact us by phone before placing your order.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach the SAGEPAY computer. They are not held in clear text on any web site.
We want you to be happy with your order. If you have any problems at all then you need to inform us quickly and we will endeavour to rectify the situation.
If you need to reach us, please email us using the link on the Shop page, alternatively, you can call on 01376 402 006 (International +44 01376 402 006) or fax us on or write to us at 144 Rayne Road Braintree Essex CM7 2QS United Kingdom
Jim Aim Motorcycles Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry. If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us. You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent. You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from. You can exercise any of these rights by contacting us via our Contact us page.
If you want to Return goods we have supplied then you need to call us first on 01376 402 006 for authorisation.
If we have supplied the goods incorrectly or if the goods are faulty then you will receive replacement goods or a credit in full for your purchase. Please note we will need the incorrect/faulty goods back from you before we can despatch replacements without charge.
If the goods were supplied correctly, based on the information you gave us when you placed your order, then we may levy a handling charge. This is normally 20% of the Order value, which will be deducted from any credit or refund we make to you.
Goods that are ordered on a Special basis solely for you, are Non-returnable unless they can be returned to our Supplier. Where return is possible, handling charges incurred by ourselves will be passed back to you.